Terms of Use and Sale

These Terms of Use and Sale govern access to and use of MedPix and, where applicable, the purchase of a subscription. MedPix is a professional clinical image management service published by MedPix SASU.

By creating an account and confirming a paid subscription, you acknowledge that you act for professional purposes and accept the version of these Terms applicable on that date.

1. Definitions

• "Platform" or "Service" : refers to the MedPix web and mobile application
• "User" or "Practitioner" : refers to any healthcare professional using the Service
• "Patient" : refers to any person whose data is stored by a User
• "Content" : refers to all data, images, texts and information stored on the Platform
• "We" or "MedPix" : refers to the publisher of the Platform

2. Purpose

MedPix is a platform intended exclusively for healthcare professionals for the management, storage and organisation of their patients' medical images. The Service includes in particular:

• Secure, encrypted cloud storage
• Patient record management
• Before/after comparisons
• Image annotations and drawings
• Injection zone mapping (Botox, hyaluronic acid)
• Secure patient portal
• Automatic import from DSLR camera (Pro plan)
• Multi-device synchronisation

3. Registration and user account

3.1 Registration requirements

Use of MedPix is reserved for duly qualified healthcare professionals authorised to practise. By creating an account, you declare in good faith that you are a practising healthcare professional.

3.2 Account creation

To create an account, you must provide accurate, complete and up-to-date information. You are responsible for the confidentiality of your credentials and all activities carried out from your account.

3.3 Account security

You agree to:

• Choose a strong and unique password
• Keep your credentials confidential
• Not share your account with third parties
• Notify us immediately of any unauthorised use

4. Subscriptions and pricing

4.1 Available plans

MedPix offers several plans whose current features, limits, duration and price are shown before purchase on the Pricing page :

• Discovery Plan : Free with limited features
• Essential Plan : Monthly or annual subscription
• Pro Plan : Monthly or annual subscription with all features

4.2 Billing

• Monthly subscriptions are billed each month on a fixed date
• Annual subscriptions are billed in one payment. Any discount is the one displayed when the order is placed
• Subscriptions and payments are managed through RevenueCat and, depending on the platform, Apple App Store, Google Play or the web checkout provider
• The applicable price, currency and taxes are those displayed by the sales channel before confirmation
• The payment receipt or invoice is provided by the channel that collected payment, under its rules

4.3 Automatic renewal

Unless cancelled by you, your subscription is automatically renewed at expiry for the same duration and at the rate applicable at the time of renewal.

4.4 Price changes

We reserve the right to modify our pricing. You will be informed of any price increase at least 30 days before it takes effect. If you do not accept the new pricing, you may cancel your subscription.

5. Termination

5.1 Termination by the User

You may disable renewal from MedPix subscription management or directly through the channel used to subscribe (Apple App Store, Google Play or web portal). If you need help, contact contact@medpix.app.

• Termination takes effect at the end of the current billing period
• Any refund is governed by the channel that collected payment and applicable law
• You retain access to the Service until the end of the paid period
• After termination, your account is automatically downgraded to the free plan (subject to storage limits)

5.2 Termination by MedPix

We reserve the right to suspend or terminate your account in the event of:

• Violation of these ToS
• Fraudulent or abusive use of the Service
• Non-payment of amounts due
• Illegal activity or conduct contrary to medical ethics
• Identity fraud or false declarations

5.3 Data deletion

Cancelling a subscription does not automatically delete the account. Export any data you need to keep before requesting account deletion in the app. That request triggers deletion of the account and associated data, except information MedPix must retain for its own legal duties, including accounting.

6. Use of the Service

6.1 Permitted use

You agree to use MedPix exclusively in the context of your professional healthcare activity, in compliance with applicable laws and regulations, in particular:

• The Public Health Code
• The Code of Ethics of your profession
• The GDPR and the French Data Protection Act
• The rules relating to medical confidentiality

6.2 Prohibited uses

It is strictly prohibited to:

• Use the Service for illegal or unauthorised purposes
• Store unlawful, defamatory content or content that infringes the rights of third parties
• Attempt to access other users' data
• Circumvent the Platform's security measures
• Reverse engineer, decompile or disassemble the Service
• Use unauthorised robots, scrapers or automated tools
• Overload or disrupt the Service infrastructure
• Resell or sublicense access to the Service

6.3 Patient information and rights

You are responsible for informing patients and, where consent or authorisation is legally required, obtaining and documenting it, in particular for:

• Taking medical photographs
• Processing and hosting their health data on the Platform
• Any sharing via the patient portal

7. Intellectual property

7.1 MedPix's property

The MedPix Platform, including its code, design, algorithms, brand and all its constituent elements, is the exclusive property of MedPix and is protected by intellectual property rights.

7.2 Ownership of your content

You retain full rights over the content you store on MedPix (photos, notes, patient data). MedPix claims no ownership rights over your content.

7.3 Licence of use

By using MedPix, you grant us a limited, non-exclusive and revocable licence to store, process and display your content solely for the purpose of providing the Service. This licence ends when you delete your content or close your account.

8. Liability

8.1 MedPix's liability

MedPix undertakes to provide the Service with due care and in accordance with best practices. We implement all necessary means to ensure the availability, security and performance of the Platform.

However, MedPix shall not be held liable for:

• Temporary service interruptions for maintenance or force majeure
• Data loss resulting from your own actions
• Indirect, intangible or incidental damages
• Inappropriate use of the Service by the User
• Content stored by Users

8.2 User's liability

As a healthcare professional, you are solely responsible for:

• The accuracy and legality of the content you store
• Compliance with medical confidentiality and professional ethics
• Obtaining the necessary consents from your patients
• Compliant use of the Service in accordance with these ToS
• The security of your credentials and access
• Medical decisions made on the basis of the information stored

8.3 Data backup

The Service does not replace the practitioner's professional record-retention duties. You must export records that need to be retained and maintain continuity appropriate to your practice. MedPix cannot guarantee recovery in every circumstance.

9. Personal data protection

The processing of personal data is detailed in our Privacy Policy.

For patient data, you are the controller and MedPix is the technical processor acting on your documented instructions. You remain responsible for informing patients, selecting legal bases and retention periods, handling their rights and complying with professional secrecy. MedPix processes the data to provide, secure and maintain the Service, uses the subprocessors listed in the Privacy Policy, provides reasonable assistance with rights, incidents and security duties, and deletes or returns data at the end of the Service subject to your instructions and applicable law.

10. Service availability

We endeavour to ensure maximum availability of the Service. However, interruptions may occur for:

• Scheduled maintenance (you will be informed in advance wherever possible)
• Emergency maintenance for security reasons
• Force majeure events
• Third-party infrastructure failures (hosting, network)

No guarantee of 100% availability can be provided. In the event of prolonged unavailability attributable to MedPix, compensation may be considered on a case-by-case basis.

11. Changes to the Service and ToS

11.1 Service evolution

MedPix reserves the right to develop the Service, add or remove features, without this giving rise to any liability on our part.

11.2 Changes to the ToS

We may modify these ToS at any time. Changes will be notified to you by email or via the application. Continued use of the Service after notification constitutes acceptance of the new ToS.

12. Applicable law and disputes

These ToS are governed by French law.

In the event of a dispute, we invite you to contact us in the first instance at contact@medpix.app in order to seek an amicable resolution.

In the absence of an amicable settlement, any dispute relating to the interpretation or performance of these ToS shall be submitted to the competent French courts, in accordance with the applicable jurisdictional rules.

13. Contact

For any questions regarding these ToS or use of the Service:

Email: contact@medpix.app